How To Navigate The Givey Onboarding Tab

by Gemma Harbias

7 October 2020

Due to some changes being introduced by our payment provider, Stripe – we will be asking you to update your Givey account with the latest KYC (know your customer) requirements. 

We are asking you to update this information as Stripe need to verify that all the details about you and your charity are true, in order to protect the charities donations. As well as this, the new update prevents cases of fraud and increases transparency when handling donations, which is very important to us, and Stripe. It is essential to complete this update promptly to prevent any disruptions to your payments and payouts to your bank account. 

For more information about the privacy and security of Stripe alongside the purpose of stripe requests, please follow this link

You will be required to enter details about your charity identity, trustees, as well as ID proof of the owner/representative of your charity, if this information is not already on your account.  We will provide you with a simple step-by-step guide on how to navigate the ‘onboarding’ tab in order to update your Givey account. 

Firstly, click on your charity account ‘Settings’ page where you should find a variety of different tabs.

From here, click on the ‘Onboarding’ tab.

Next, click on the button that says, ‘Complete Onboarding’.

You should now be able to see a host of details regarding your ‘Charity Identity’ for you to fill in including your ‘Legal business name’, which accounts for your charity name, and your ‘Business Registration Upload’, where you will need to provide proof of your Charities Commission Registration Certificate. If you do not have one the following is acceptable:

  • VAT Registration
  • Certificate of Incorporation
  • Companies House Document
  • HMRC: VAT Certificate
  • HMRC: Account Statement
  • Charity Commission Document
  • OSCR Scottish Charity Regulator

Or you can request a Charity Commission Registration Certificate here:

It will also be required of you to provide your ‘Company House Registration Number (CRN)’, more widely known as your charity registration number. You will also need to provide your ‘Registered business address’, however if you do not have one you can use your home address. 

After completing this section, press ‘next’. 

The following section involves ID proof of the owner/representative of your charity. In this segment, you will be asked to provide details of your date of birth, name, position/role in the company and your address. Here, you will also be asked for a photo ID. Stripe prefers passport identification however a driving licence can be uploaded here too. If you are uploading a driving license, be sure to scan both the front and back in order for it to be approved. 

You will then be asked to provide a ‘Proof of addess document’. This should be a document verifying your address and can be either a passport, local ID card, a utlity bill from a well-known utility company or any others from the list provided as you can see below. Please select just one document from the given list that you would like to upload. Once doing so, press ‘Continue to upload’ to transfer this from your files.

Lastly, you will need to add a list of all the individuals who are part of the governing board of your charity. Simply press ‘Add a director’ to enter the details about your business directors. This can be the charity Trustees, Chair or a member of the charity who is responsible for ensuring the charity meets its obligations.

If you have any further questions, please feel free to get in touch with us at 

We hope this has been helpful!

All the best, 

The Givey team.

2 Responses

  1. Asha Park says:

    I can’t see onboarding as a tab on my account

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